Requesting an emergency call-out couldn’t be easier. When calling us you will speak directly to an engineer, Simply explain your problem and they will do the rest. Our engineer will take details from you such as your name, address, postcode etc and then ask some details about the system.
Once the engineer has taken your details, they will arrange your emergency call-out time. Emergency call-outs during the day or night are all responded to within a maximum period of 4 hours from logging your call. Our average attendance time is around 2 hours from receiving your call but may sometimes vary according to your location.
The engineer will attend promptly and investigate the nature of the fault or problem. If the fault is with your intruder alarm, the first thing the engineer will do is silence the alarm to avoid further nuisance or annoyance.
Our emergency call-out engineers carry a wide range of spare parts, allowing them to successfully repair most faults whilst they are on site. Should a more serious fault be found during an emergency call-out during the night, the engineer may arrange a visit to repair the problem later that same day.
